Privacy Policy
Effective Date: May 9, 2025
At Tortuguero Tours Pura Vida, accessible from https://tortuguerotourspuravida.com, your privacy is one of our top priorities. This Privacy Policy document outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@tortuguerotourspuravida.com.
1. Information We Collect
We may collect the following types of personal and non-personal information:
a. Personal Information
- Full name
- Email address
- Phone number
- Billing and payment details
- Passport number or national ID (only when required by Costa Rican law)
- Travel preferences and special requirements
- Emergency contact information
b. Non-Personal Information
- Browser type and version
- Device type
- IP address
- Pages visited and time spent on our website
- Referring site (where applicable)
2. How We Collect Information
We collect data through the following means:
- Contact forms and booking forms on our website
- Direct communication via email or phone
- Cookies and tracking technologies
- Payment processing providers
- Third-party travel platforms or affiliates (only when applicable and consented to)
3. Use of Information
We use your information for the following purposes:
- To process bookings and payments
- To personalize your tour experience
- To respond to inquiries and provide customer support
- To send booking confirmations and important travel updates
- To comply with local laws and regulations
- To improve our website and services
- To send promotional emails (only if you opt in)
4. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Local tour operators and guides (only when necessary to deliver services)
- Payment processors (e.g., Stripe, PayPal)
- Government authorities or immigration offices, if required by law
- Email marketing services (e.g., Mailchimp) for opt-in newsletters
- IT service providers to maintain website functionality and security
All third parties we work with are required to uphold data protection standards aligned with this policy.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. By using our website, you consent to the use of cookies as described.
You may control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include:
- SSL encryption on our website
- Secure data storage systems
- Regular software updates and firewall protection
- Restricted access to personal information
7. International Data Transfers
As we operate in Costa Rica, your data may be processed or stored in locations outside of your home country. By using our services, you consent to the transfer of your data to Costa Rica and/or other countries where our service providers operate.
8. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights:
- Access to your personal data
- Correction of inaccurate or incomplete data
- Deletion of your data (“right to be forgotten”)
- Objection to or restriction of processing
- Data portability
- Withdrawal of consent (where applicable)
To exercise these rights, contact us at contact@tortuguerotourspuravida.com.
9. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we become aware of such data being collected, we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, affiliates). We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. We encourage you to review this page periodically.
Last updated: May 9, 2025
12. Contact Us
For any questions, concerns, or requests regarding your personal data, please contact us:
Tortuguero Tours Pura Vida
Email: contact@tortuguerotourspuravida.com
Website: https://tortuguerotourspuravida.com
